Terms and conditions

Standard terms and conditions

The following terms and conditions apply to all orders for the purchase of services from Playlist for Life.


These terms and conditions do not affect your statutory rights.


1.     Definitions

“Attendee” means a person who is booked to attend a Course.


“Contract” means these terms and conditions, the application form which is completed by the Customer and the booking confirmation issued by Playlist for Life to the Customer.


“Course” means a course organised and run by Playlist for Life.


“Course Materials” means any printed materials and audio-visual materials provided by Playlist for Life to the Customer to assist in the provision of a Course.


“Customer” means the purchaser of Services, being either an Organisation or an Individual, and, where the context so requires “Customer” also includes Attendees.


“DP Legislation” means all applicable laws and regulations relating to the processing of personal data and privacy including the General Data Protection Regulation (Regulation (EU) 2016/697), Data Protection Act 2018, and any statutory instrument, order, rule or regulation made thereunder.


“Group Course” means a Course booked by an Organisation, for the benefit of its staff or other members of the Organisation, and held at a location chosen by the Organisation.


“Individual” means a person who attends a Scheduled Course.


“Intellectual Property Rights” means all intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.


“Organisation” means a Customer which is a company, charity, organisation, or other group, including a family group, which books a Group Course or books places for Individuals on a Scheduled Course.


“Playlist for Life” means Playlist for Life, a Scottish Charitable Incorporated Organisation registered in Scotland with Scottish charity number SC044072 and having its principal office at Govanhill Workspace, 69 Dixon Road, Glasgow G42 8AT UK.


“Playlist for Life Training Site” means the online training platform owned by Playlist for Life at https://training.playlistforlife.org.uk or another address as may be designated by Playlist for Life from time to time.


“Scheduled Course” means a Course held at Playlist for Life premises or premises chosen by Playlist for Life on which members of the public can book a place, and on which Organisations can book one or more places for their members or staff.


“Services” means all Courses, Course Materials, and any other related products or services supplied by Playlist for Life.


2.     Payment

a.     An Individual who books a place on a Scheduled Course must make payment at the time of booking.


b.     An Organisation which book a Group Course, Including an Organisation which books places for Individuals on a Group Course will be issued with an invoice which the Organisation must pay in full before the Course start date.


c.      Playlist for Life reserves the right to withhold training and certificates until full payment has been cleared.


3.     Cancellations, Rescheduling and Substitution – General

a.     Playlist for Life may cancel or reschedule a Course at any time.


b.     If Playlist for Life cancels a Course, it will inform the Customer of this as soon as possible, and will give the Customer the option of attending the next available Course or receiving a full refund.


c.      Cancellations, requests to reschedule a Course or requests to substitute an Individual on a Scheduled Course can be made by phone (0141 404 0683) or email (training@playlistforlife.org.uk). This applies to both Scheduled Courses and Group Courses.


4.     Cancellations by an Organisation of a Group Course or of places on a Scheduled Course

a.     If an Organisation cancels a Group Course on giving less than 10 working days’ notice of cancellation before the Group Course start date, the Organisation shall pay the full course fee for the cancelled Group Course.


b.     If an Organisation cancels bookings for Individuals on a Scheduled Course on giving less than 10 working days’ notice of cancellation before the Scheduled Course start date, the Organisation shall pay the full course fees.


5.     Cancellations by an Individual

a.     An Individual may cancel the booking of a place on a Scheduled Course within 10 working days of making the booking, starting on the day after the day on which the place on the Scheduled Course was booked.


b.     An Individual may cancel a place on a Scheduled Course at any time up to 10 working days before the Course start date.


c.      If an Individual cancels a booking under sub-clause 5(a) or sub-clause (b) above, Playlist for Life will refund the fee.


d.     If an Individual cancels a booking of a place on a Scheduled Course more than 14 calendar days after making the booking and the Scheduled Course is within 14 days of the date of cancellation, Playlist for Life will not refund the fee.


6.     Transfer of Individuals on Scheduled Courses

a.     If an Organisation books places for Individuals on a Scheduled Course it may transfer one or more Individuals from one Scheduled Course to another Scheduled Course, once, without incurring a charge, provided that Playlist for Life receives this request to transfer at least 10 working days before the initial Scheduled Course start date.


b.     If an Organisation requests the transfer of Individuals from one Scheduled Course to another Scheduled Course fewer than 10 working days before the start of the initial Scheduled Course the Organisation must pay for both Courses.


7.     Details of persons attending Scheduled Courses

a.     An Organisation which has booked a Course must give details of the persons who will attend that Course, not later than the start of the Course.


8.     Rescheduling of Group Course

a.     An Organisation may reschedule a Group Course without charge, provided that the Playlist for Life receives the request at least 20 working days before the start date of the initial Group Course.


b.     If a request to reschedule a Group Course is received fewer than 10 working days before the Group Course start date, the Organisation will incur a charge of 50 per cent of the initial Group Course fee.


9.     Course Timing and Booking Confirmation

a.     Good time keeping throughout the Course is essential.


b.     Playlist for Life will email a booking confirmation to the booker which includes information about the start time of the Course.


c.      If the booker does not receive a booking confirmation, it is the responsibility of the booker to contact Playlist for Life either by phone (0141 404 0683) or email (training@playlistforlife.org.uk) to arrange for the booking confirmation to be re-sent.


d.     If an Attendee fails to attend a Course because the booker did not receive a booking confirmation, the Customer must still pay the full cost of the Course.


e.     It is the responsibility of the booker to ensure that the Attendee is fully briefed and made aware of these instructions about attendance, and all other Course requirements, before attending the Course.


f.      Playlist for Life will provide one box of printed course materials for each Group Course purchased by an Organisation. The box will be posted to a UK address or can be collected from Playlist for Life premises. If a Customer requires additional copies, whether sent by post or email, the Customer may be required to pay an additional fee for these. Individuals booking onto a Scheduled Course will not receive printed copies of course materials but can download electronic copies of the course materials from the Playlist for Life Training Site.


g.     If a Customer requires Playlist for Life to send materials or documentation outside the UK, the Customer may be required to pay an additional fee.


10.  Attendance

a.     Attendees must attend and complete all aspects of the Course to qualify for a certificate.


b.     The full cost of the Course will be charged for Attendees who arrive late or are absent from all or part of the Course. This applies even if the Attendee is refused admittance due to lateness.


11.  Meeting the needs of Attendees

a.     Playlist for Life has an Equal Opportunities Policy.


b.     To enable Playlist for Life to ensure that all Attendees are treated fairly and their requirements are fully met, the Customer must tell Playlist for Life in advance of any special arrangements that an Attendee needs in order to enable the Attendee to participate fully in the training. 


c.      Playlist for Life does not provide any specialist equipment and/or personnel such as signers or translators; however these can be sourced at the Customer’s own cost and will not count as Attendees.


12.  Attendee age

a.     All Attendees must be 16 years old or above.


b.     Attendees who are unable to meet the above requirement will not be able to participate in the Course.


c.      It is the responsibility of the Customer to select suitable persons to train.


13.  Limitation of liability

a.     Except in respect of death or personal injury caused by the negligence of Playlist for Life, Playlist for Life shall not be liable by reason of any representation (unless fraudulent) or implied warranty, condition or other term, or any duty at common law or under these Terms and Conditions, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation.


b.     Playlist for Life’s entire liability to the Customer under or in connection with the Contract and the provision of Services shall not exceed the sum of twice the price paid by the Customer for the Services. Nothing in this paragraph is intended to exclude any liability on the part of Playlist for Life for fraud.


14.  Data protection

a.     The provisions of this clause 14 shall apply to any disclosure by the Customer of personal data, including any sensitive personal data; as such terms are defined by the DP Legislation.


b.     In the application form for a Course, the Customer will give to Playlist for Life the names, telephone numbers and email addresses of the booker and Attendees, and details of any medical conditions that might affect the participation of an Attendee on a Course.


c.      The personal data referred to in clause 15 (b) will be used by Playlist for Life only for the purpose of Course administration. Playlist for Life may disclose this personal data to a sub-processor which provides services for the administration and management for Courses, for example, organisations which provide our online learning management system or our customer relationships management system. All such sub-processors are named in the Privacy Statement available on the Playlist for Life Training Site.


d.     Playlist for Life shall have technical and organisational measures in place against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data held or processed by it, appropriate to the harm that might result from such unauthorised or unlawful processing or loss, destruction or damage to personal data and the nature of the personal data.


e.     Playlist for Life shall take all reasonable steps to ensure that staff that have access to personal data processed in connection with the Contract are reliable and properly trained.


f.      Playlist for Life shall not transmit personal data to a country or territory outside of the European Economic Area without ensuring that such data is afforded adequate protection as required by the DP Legislation.


g.     Playlist for Life shall notify the Customer as soon as possible and at least within 1 working day if Playlist for Life believes any breach or unauthorised disclosure of personal information has occurred.


h.     Playlist for Life shall destroy all personal data relating to the Contract, using a secure method when it is no longer needed for the Services in line with our data retention policies and procedures.


i.       If Playlist for Life discloses personal data to a third party pursuant to clause 15(b) above, Playlist for Life will use its best endeavours to ensure that each body to which the personal data is disclosed process only in accordance with documented instructions and maintains equivalent measures and processes, including confidentiality obligations and security measures to comply with the DP Legislation.


15.  Ownership

a.     The Intellectual Property Rights in the Services shall vest in Playlist for Life.


b.     Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Playlist for Life. Nothing contained herein shall be construed as conferring any licence by Playlist for Life to use any item displayed.


c.      Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published as part of the Services with the permission of the relevant copyright owners (who are not Playlist for Life). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners


16.  Complaints

a.     If the Customer has any complaint about any of the services which the Playlist for Life provides, the Customer should contact Playlist for Life’s Training Manager by emailing training@playlistforlife.org.uk and marking the email for the attention of the ‘Training Manager’ or by calling 0141 404 0683 or writing to Training Manager, Playlist for Life, Govanhill Workspace, 69 Dixon Road, Glasgow G42 8AT


b.     Playlist for Life will try and resolve the complaint as soon as possible.


17.  Entire agreement

a.     This agreement constitutes the entire agreement between Playlist for Life and the Customer and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.


18.  Variation

a.     No variation of this agreement shall be effective unless it is in writing and signed by Playlist for Life and the Customer or their authorised representatives.


19.  Waiver

a.     No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.


20.  Severance

a.     If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement.


21.  No partnership or agency

a.     Nothing in this agreement is intended to, or shall be deemed to, establish any partnership or joint venture between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.


22.  Governing law and jurisdiction

a.     This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of Scotland.


b.     Each party irrevocably agrees that the courts of Scotland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation.